Privacy Policy

N71 AI Limited ("tlc", "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including the Transductor model API, our website and applications (collectively, the "Service"). A normal model request may contain prompts, conversation messages, tool definitions and tool results. The response may contain generated text or tool calls.

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

We collect information you provide directly to us, including:

• Account information: name, email address, password, and profile details
• Workspace information: company name and authorized team members
• Communication preferences: your contact and notification preferences
• Content: prompts, messages, tool inputs and outputs, responses, and other content you submit through the Service
• Payment information: billing address and payment method details (processed by our payment provider)
• Support requests: information you provide when contacting us

Information from Connected Services

When you connect third-party services (such as email, calendar, Slack, Notion, or CRM systems), we access and process information from those services to provide tlc's functionality. This includes:

• Email content, metadata, and attachments
• Calendar events and scheduling information
• Messages and conversations from communication platforms
• Tasks, projects, and documents from productivity tools
• Contact and relationship information from CRM systems

Information Collected Automatically

When you use the Service, we automatically collect:

• Usage data: API requests, model usage, features used, and interactions with the Service
• Device information: device type, operating system, browser type
• Log data: IP address, access times, pages viewed, errors encountered
• Cookies and similar technologies: for authentication, preferences, and analytics

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process model requests and return responses
• Evaluate and improve the efficiency and quality of responses
• Apply the settings you choose for your account and deployment
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze usage patterns and trends
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Comply with legal obligations

AI and Machine Learning

tlc uses artificial intelligence and machine learning to provide its core functionality. Here's how we handle your data in this context:

Your Data Is Not Used to Train General Models

We do not use your personal data, content, or communications to train general-purpose AI models that would be used by other customers or the public. Your data is used solely to provide personalized service to you and your workspace.

Personalization

We do use your data to personalize tlc's behavior for you, including:

• Learning your communication preferences and Rules of Engagement
• Understanding your relationship context and history
• Adapting outputs to match your standards and templates

Model providers and deployment settings

Your configured model provider receives the requests needed to generate responses. When you use your own provider account, its processing and retention terms also apply. The data sent to tlc depends on your deployment and enabled sharing settings. Confirm those settings before sending sensitive information.

Third-Party AI Services

We use third-party AI providers (such as OpenAI, Google, and Anthropic) to power certain features. When we send data to these providers:

• We use enterprise agreements that prohibit training on our data
• We minimize the data sent to what is necessary for the request
• Data is transmitted securely and not retained by providers beyond processing

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We share information with third-party vendors who provide services on our behalf, including:

• Cloud hosting and infrastructure (e.g., Supabase, AWS)
• Payment processing (e.g., Stripe)
• AI and machine learning services
• Analytics and monitoring
• Customer support tools

These providers are contractually obligated to use your information only to provide services to us and to maintain appropriate security measures.

Within Your Workspace

Information may be shared with other members of your workspace as determined by your workspace settings and roles.

Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request, or to protect our rights, privacy, safety, or property.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. We also retain information as necessary to:

• Comply with legal obligations
• Resolve disputes
• Enforce our agreements
• Maintain security and prevent fraud

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee security training and background checks
• Incident response procedures

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request your data in a portable format
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing
• Withdraw consent: Where processing is based on consent, withdraw it at any time

To exercise these rights, contact us at privacy@n71.ai . We will respond within the timeframe required by applicable law.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we use appropriate safeguards such as standard contractual clauses.

Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

Cookies and Tracking

We use cookies and similar tracking technologies to:

• Essential cookies: Required for authentication and security
• Preference cookies: Remember your settings and preferences
• Analytics cookies: Understand how you use the Service

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Service.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: